Refund policy

Return Policy

We place great focus on the quality of our products and the satisfaction of our customers. Therefore, we have developed a return policy that is clear and understandable. Please read this policy carefully.

1. No Returns of Products

After purchasing a product, returns or refunds are generally excluded. Please ensure that you carefully select the desired product before completing your order.

2. Replacement of Damaged Products

If a product arrives damaged, we offer you a replacement. The following conditions must be met to receive a replacement:

2.1. Reporting Damages

• Damages must be reported within 48 hours of receiving the product.
• Reports should be made via email to riseyourselfup.com with the subject line "Damaged Product – [Order Number]".

2.2. Proof of Damage

• The damage must be documented with photos. These photos should be sent along with the damage report via email.
• Additional information may be requested to review the damage case.

2.3. Review and Confirmation

• Upon receiving the damage report and photos, our team will review the case within 5 business days.
• If the damage is confirmed, a replacement product will be sent to you. Returning the damaged product is generally not required unless explicitly requested.

3. Exclusion of Replacement Claims

A replacement will not be granted if:

• The damage is not reported within the specified time frame.
• The damage is caused by improper handling or use of the product.
• The damage is due to normal wear and tear or usage marks.

4. Contact

For questions about our return policy or issues with a received product, please contact our customer service at community@riseyourselfup.com.

Thank you for your understanding and cooperation.