Politique d’expédition

Welcome to Riseyourselfup.com! We aim to provide the best service possible and ensure that your orders are delivered efficiently. Please read our shipping policy carefully to understand how we handle shipping and delivery.

1. General Shipping Terms

1.1. Shipping Provider Discretion

  • We reserve the right to choose the shipping provider and method that we deem most appropriate for your order.
  • Shipping providers and methods may vary based on the destination, size, weight, and nature of the items ordered.

1.2. Shipping Times

  • Estimated shipping times are provided as a general guideline and are not guaranteed. Delivery times may vary based on factors beyond our control, including but not limited to, weather conditions, carrier delays, and customs processing.
  • Orders are typically processed within 1-2 business days. However, processing times may be longer during peak periods or due to unforeseen circumstances.

1.3. Shipping Costs

  • Shipping costs are calculated at checkout based on the selected shipping method, destination, and weight of the items.
  • Additional charges may apply for expedited shipping, oversized items, or deliveries to remote locations.

2. Domestic Shipping

2.1. Standard Shipping

  • Standard shipping within Switzerland typically takes 2 business days from the date of dispatch. We are not responsible for any shipping delays that extend beyond the usual delivery times.

2.2. Expedited Shipping

  • Expedited shipping options may be available at an additional cost and typically takes 1 business days from the date of dispatch. We are not responsible for any shipping delays that extend beyond the usual delivery times.

3. International Shipping

3.1. Availability

  • We offer international shipping to select countries. Availability of shipping to certain destinations may change without prior notice.
  • International shipping times vary widely and can take anywhere from 3-12 business days or longer, depending on the destination and customs processes.
  • We are not responsible for any shipping delays that extend beyond the usual delivery times.

3.2. Customs, Duties, and Taxes

  • International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.
  • We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information.

4. Order Tracking

4.1. Tracking Information

  • Once your order has been shipped, you will receive an email with tracking information, if available.
  • Tracking information may not be immediately available or updated, depending on the shipping provider.

5. Delivery Issues

5.1. Incorrect Address

  • We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses provided by the customer. Please ensure your shipping address is accurate and complete.

5.2. Lost or Damaged Packages

  • If your order is lost, please contact us at community@riseyourselup.com within 5 days of the expected delivery date or receipt of the package.
  • We will work with the shipping provider to investigate and resolve the issue, but we do not guarantee replacement or refund for lost or damaged packages.
  • Damaged Packages are regulated in the "Return and refund policy"

6. Changes and Cancellations

6.1. Order Changes

  • Once an order has been placed, we cannot guarantee any changes to the shipping method, address, or contents of the order. Please review your order carefully before completing your purchase.

6.2. Order Cancellations

  • Orders may be canceled only if they have not yet been processed for shipment. Contact us at community@riseyourselfup.com as soon as possible to request a cancellation.

7. Contact Information

For any questions or concerns regarding our shipping policy, please contact us at community@riseyourselfup.com.